How does the work happen today?
Which team does the work, which applications are used and where does it wait? Outline the flow without sending customer documents or personal data initially.
Work with us
Contact
Let’s discuss your priorities, data landscape and the way of working you want to improve. The first conversation is about defining the right scope together.
Write to us
hello@xong.aiTo get started
- Your current operation and priorities
- Your systems and data sources
- Your efficiency, cost or experience objective
You do not need to share sensitive documents or customer data in your first message.
Preparing for a conversation
Useful information for your first message.
You do not need a technical specification. Describe the work as it is today and the change you would like to make.
Components and operating approach
The framework for an initial conversation.
Select a topic to explore the relationships between information, responsibility and delivery.
01
The work today
Which team does what work with which tools? Describe the flow and waiting points without sharing personal data or customer documents.
Conversation brief / example structure
Current work
Documents are reviewed across different tools.
Desired change
Track sources and decisions in the same job.
Boundaries
Preserve existing systems and access rules.
02
Priorities and objectives
What needs to change in information access, rework, tracking or user experience? You do not need to choose the technical solution in advance.
Conversation brief / example structure
Current work
Documents are reviewed across different tools.
Desired change
Track sources and decisions in the same job.
Boundaries
Preserve existing systems and access rules.
03
Data and system boundaries
Existing applications, data location and access rules influence scope. We clarify unknowns together in the initial discussion.
Conversation brief / example structure
Current work
Documents are reviewed across different tools.
Desired change
Track sources and decisions in the same job.
Boundaries
Preserve existing systems and access rules.
An operating-model illustration, not live operations or measured performance results.
In practice
What happens after the first conversation?
Clarify the need
We work to understand the current process and the change you want. A general description is enough initially; sensitive documents are not needed.
Discuss a suitable scope
We consider data, applications, users and decisions together. Required access, ownership and acceptance criteria inform an initial delivery scope.
Define the working framework
Technical scope, planning and evaluation need clarity before committing to results or timelines. Any decision to proceed follows a shared assessment.